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Privacy Policy

This privacy policy tells you what to expect when Prop Store collects personal information. It applies to information we collect about:

Visitors to our website
People who email us
People who place an order
People who submit a sell or consign request
People who submit a request
People who create an account
People who sign up to our newsletters
Visitors to our UK facility
Job applicants and current/former employees

This privacy policy is effective as of March 16, 2018

Visitors to our Website


When someone visits propstore.com we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.

Use of cookies by Prop Store
You can read more about how we use cookies on our Cookies page.

E-newsletter
We use a third party provider, MailChimp, to deliver our e-newsletters. We gather statistics around email opening and clicks using industry standard technologies including clear gifs to help us monitor and improve our e-newsletter. For more information, please see MailChimp’s privacy notice.

WordPress
We use a third party service, WordPress.com, to publish our website. These sites are hosted at WordPress.com, which is run by Automattic Inc. We use a standard WordPress service to collect anonymous information about users’ activity on the site, for example the number of users viewing pages on the site, to monitor and report on the effectiveness of the site and help us improve it. WordPress requires visitors that want to post a comment to enter a name and email address. For more information about how WordPress processes data, please see Automattic’s privacy notice.

People who email us


We will monitor any emails sent to us, including file attachments, for viruses or malicious software. Please be aware that you have a responsibility to ensure that any email you send is within the bounds of the law.

We also use a third-party provider, Zendesk to manage some of our email interactions. For more information, please see MailChimp’s privacy notice.

People who place an order


When someone places an order on propstore.com, we collect only the information necessary to fulfil the order. We may also ask if you wish to opt-in to our mailing lists. This information will be kept for 6 years to comply with HMRC legislation

Records of your order may be used to verify identity when registering for an auction on propstoreauction.com to for crime prevention.

Depending on your chosen payment method, the data collected will be shared with our third-party secure payment processing gateway Stripe, please see their privacy policy.

The data collected may be shared with our designated shipping carriers – please click the links to view each supplier’s individual privacy policies.
FedEx
Royal Mail
Precision
USPS

People who submit a sell or consign request


When someone submits a request, the data collected will solely be used for correspondence with that person regarding their enquiry and deleted after 1 year.

If they subsequently chose to consign or sell with Prop Store, any additional information will be used to manage the consignors account, which will be kept indefinitely to facilitate future collaboration and accurate accounting. Any agreements signed will be kept indefinitely to comply with HRMC legislation.

People who submit a request


When someone submits a request, the data collected will solely be used for correspondence with that person regarding their enquiry and kept indefinitely to enable us to contact them should that item become available in the future. You can request this information be removed from our system at any time by emailing enquiries@propstore.com

People who create an account


Creating an account on propstore.com
When someone creates an account on propstore.com, we collect information that that we believe is helpful in enabling you to set up any notifications you wish to receive, and place orders fast and efficiently.

This information will be kept until you request the account be closed.

Creating an account on propstoreauction.com
When someone creates an account on propstoreauction.com, we collect information that enables Prop Store to verify identity, prevent fraud and comply with money laundering laws. If any bids are successful, the information will be transferred to propstore.com to issue invoices and collect payment.

This information will be kept until you request the account be closed.

People who sign up to our newsletters


When someone signs up to a mailing list, your information will be used solely to contact you in relation to that mailing list. You can unsubscribe from any of these mailing lists at any time by clicking the ‘Unsubscribe’ link in the email.

Visitors to our UK facility


All visitors to our UK facility will be required to sign a non-disclosure agreement to protect confidential information that may be witnessed or discussed at Prop Store. Breach of this may incur legal action and the information collected will be kept indefinitely.

Visiting Prop Store’s UK facility may result in your likeness being captured on CCTV which is used for crime prevention., copies of which are kept for a maximum of 30 days.

Job applicants and current/former employees

What will we do with the information you provide to us?
All of the information you provide during the process will only be used for the purpose of progressing your application, or to fulfil legal or regulatory requirements if necessary.
We will not share any of the information you provide during the recruitment process with any third parties for marketing purposes. The information you provide will be held securely by us whether the information is in electronic or physical format.
We will use the contact details you provide to us to contact you to progress your application. We will use the other information you provide to assess your suitability for the role you have applied for.

What information do we ask for, and why?
We do not collect more information than we need to fulfil our stated purposes and will not retain it for longer than is necessary.
The information we ask for is used to assess your suitability for employment. You don’t have to provide what we ask for, but it might affect your application if you don’t.

Application stage
We ask you for your personal details including name and contact details. We will also ask you about your previous experience, education, referees and for answers to questions relevant to the role you have applied for. Our recruitment team will have access to all of this information.
You may also be asked to provide equal opportunities information. This is not mandatory information – if you don’t provide it, it will not affect your application. This information will not be made available to any staff outside of our recruitment team, including hiring managers, in a way which can identify you. Any information you do provide, will be used only to produce and monitor equal opportunities statistics.

Shortlisting
Our recruitment team shortlist applications for interview. They will not be provided with your name or contact details or with your equal opportunities information if you have provided it.

Assessments
We might ask you to participate in assessment days; complete tests or occupational personality profile questionnaires; and/or to attend an interview – or a combination of these. Information will be generated by you and by us. For example, you might complete a written test or we might take interview notes. This information is held by the recruitment team.

Conditional offer
If we make a conditional offer of employment we will ask you for information so that we can carry out pre-employment checks. You must successfully complete pre-employment checks to progress to a final offer. We are required to confirm the identity of our staff, their right to work in the United Kingdom and seek assurance as to their trustworthiness, integrity and reliability.
You will therefore be required to provide:

  • Proof of your identity – you will be asked to attend our office with original documents, we will take copies.
  • Proof of your qualifications – you will be asked to attend our office with original documents, we will take copies.
  • You will be asked to complete a criminal records declaration to declare any unspent convictions.
  • We will contact your referees, using the details you provide in your application, directly to obtain references

If we make a final offer, we will also ask you for the following:

  • Bank details – to process salary payments
  • Emergency contact details – so we know who to contact in case you have an emergency at work

How long is the information retained for?
If you are successful, the information you provide during the application process will be retained by us as part of your employee file for the duration of your employment plus 6 years following the end of your employment. This includes your references.
If you are unsuccessful at any stage of the process, the information you have provided until that point will be retained for 6 months from the closure of the campaign.
Information generated throughout the assessment process, for example interview notes, is retained by us for 6 months following the closure of the campaign.
Equal opportunities information is retained for 6 months following the closure of the campaign whether you are successful or not.

How we make decisions about recruitment?
Final recruitment decisions are made by senior managers and members of our recruitment team. All of the information gathered during the application process is taken into account.
You are able to ask about decisions made about your application by speaking to your contact within our recruitment team or by emailing tim@propstore.com

Complaints or queries

Prop Store tries to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures.
This privacy notice was drafted with brevity and clarity in mind. It does not provide exhaustive detail of all aspects of Prop Store’s collection and use of personal information. However, we are happy to provide any additional information or explanation needed. Any requests for this should be sent to the address below.
If you want to make a complaint about the way we have processed your personal information, you can contact the statutory body which oversees data protection law – www.ico.org.uk/concerns.

Access to personal information

Prop Store tries to be as open as it can be in terms of giving people access to their personal information. Individuals can find out if we hold any personal information by making a ‘subject access request’ under General Data Protection Regulations. If we do hold information about you we will:

  • give you a description of it;
  • tell you why we are holding it;
  • tell you who it could be disclosed to; and
  • let you have a copy of the information in an intelligible form.

To make a request to Prop Store for any personal information we may hold you need to put the request in writing addressing it to our general manager tim@propstore.com, or writing to the address provided below.
If you agree, we will try to deal with your request informally, for example by providing you with the specific information you need over the telephone.
If we do hold information about you, you can ask us to correct any mistakes by, once again, contacting the general manager.

Links to other websites

This privacy notice does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit.

How to contact us

If you want to contact us about our privacy policy you can email us us or write to:
Prop Store
Great House Farm
Chenies
Rickmansworth
Hertfordshire
WD3 6EP
England